PRIVACY POLICY

GROUPE AMORA INC.

Last updated: August 2, 2026

Groupe Amora inc. places great importance on protecting the personal information entrusted to it.

This Privacy Policy explains how Groupe Amora inc. collects, uses, discloses, retains, and protects the personal information of individuals who visit its website, communicate with the company, request information, use its services, become clients, submit an employment application, or otherwise interact with the company.

Groupe Amora inc. operates in accordance with applicable privacy legislation, including Quebec’s Act respecting the protection of personal information in the private sector, as amended by the Act to modernize legislative provisions as regards the protection of personal information, commonly known as Law 25.

This Policy applies to personal information collected by Groupe Amora inc., including through:

  • its website;
  • electronic forms;
  • telephone communications;
  • emails;
  • text messages or SMS;
  • social media;
  • virtual or in-person meetings;
  • contracts, questionnaires, and administrative documents;
  • technological platforms;
  • relationships with clients, prospective clients, employees, applicants, suppliers, and partners.

1. YOUR RESPONSIBILITY

It is your responsibility to review this Privacy Policy before providing us with personal information.

By voluntarily providing us with your personal information, you acknowledge that you have reviewed this Policy and consent to Groupe Amora inc. collecting, using, retaining, and disclosing that information in accordance with the purposes communicated to you and the provisions of this Policy.

Where the law requires separate or express consent, including for certain commercial communications, we will ask you to clearly indicate your consent.

If you do not agree with this Policy, you should refrain from providing us with personal information or discontinue doing so.

If you have already provided us with personal information and wish to withdraw your consent, you may contact the Person Responsible for the Protection of Personal Information using the contact information provided in this Policy.

Withdrawing consent may limit our ability to provide certain services where the information concerned is required to deliver those services.

2. OUR COMMITMENT

Groupe Amora inc. is committed to implementing reasonable security measures, as well as sound governance and management practices, to protect the confidentiality, integrity, and availability of the personal information entrusted to it.

We endeavour to protect personal information throughout its entire life cycle, from the time it is collected until it is destroyed or, where permitted by law, anonymized, including during its use, disclosure, and retention.

Groupe Amora inc. is committed to:

  • collecting only the personal information required for its activities;
  • informing individuals of the purposes for which information is collected;
  • obtaining the required consents;
  • limiting access to personal information;
  • appropriately managing service providers that process information on our behalf;
  • implementing security measures appropriate to the sensitivity of the information;
  • processing access, correction, and consent-withdrawal requests;
  • responding appropriately to confidentiality incidents;
  • complying with applicable legal requirements in Quebec and Canada.

Groupe Amora inc. does not sell or rent the personal information of its clients, prospective clients, employees, or any other individuals.

3. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

The Person Responsible for the Protection of Personal Information at Groupe Amora inc. is:

Martin Arseneault
Groupe Amora inc.

Any question, request, complaint, or concern regarding this Policy or the management of personal information may be submitted to:

Email: martin.arseneault@amora-qc.com

The Person Responsible is responsible for:

  • overseeing compliance with privacy legislation;
  • ensuring compliance with internal policies and procedures;
  • processing access and correction requests;
  • handling complaints;
  • managing confidentiality incidents;
  • conducting privacy impact assessments when required.

4. DEFINITION OF PERSONAL INFORMATION

Personal information is information about a natural person that directly or indirectly allows that person to be identified.

Depending on the nature of your relationship with Groupe Amora inc., we may collect the following information.

4.1 Identification Information

  • first and last name;
  • date of birth or age;
  • gender;
  • marital status;
  • preferred language;
  • photograph;
  • signature;
  • copy of an identification document, where necessary.

4.2 Contact Information

  • mailing address;
  • email address;
  • telephone number;
  • mobile telephone number;
  • social media identifiers or contact information;
  • communication preferences.

4.3 Information Related to Matchmaking Services

When you use our matchmaking services, we may collect information regarding:

  • your personal and family circumstances;
  • your relationship preferences;
  • your interests and activities;
  • your values;
  • your expectations;
  • your lifestyle habits;
  • your occupation;
  • your level of education;
  • your place of residence;
  • your relationship history;
  • the characteristics you are seeking in a partner;
  • questionnaire or interview results;
  • your comments regarding potential matches;
  • notes required to manage and follow up on your file.

Some of this information may be considered sensitive because of its nature or the context in which it is used. We apply a heightened level of protection to such information.

4.4 Financial and Transactional Information

  • billing information;
  • payment history;
  • the type of package purchased;
  • transaction amounts;
  • information required for financing or payment processing;
  • information relating to refunds.

Complete payment-card information is generally processed by specialized payment service providers and may not be retained directly in our systems.

4.5 Information Related to Communications

  • email content;
  • SMS or text-message content;
  • call history;
  • information requests;
  • complaints;
  • comments;
  • follow-up notes;
  • call recordings, where permitted and where the individual has been informed;
  • delivery, read, or response status for electronic communications, where this information is provided by our systems.

4.6 Technological Information

When you visit our website or use certain platforms, we may collect:

  • IP address;
  • device type;
  • browser type;
  • operating system;
  • pages visited;
  • date and time of visits;
  • information collected through cookies;
  • interactions with our forms, emails, or communications;
  • technical information required to secure our systems.

4.7 Employment-Related Information

When you apply for a position or are employed by Groupe Amora inc., we may collect:

  • your résumé;
  • your contact information;
  • your employment history;
  • your diplomas and qualifications;
  • your references;
  • interview results;
  • information required to manage the employment relationship;
  • payroll and benefits information;
  • information required by tax, administrative, or employment legislation.

4.8 Information Not Generally Considered Personal Information

Certain professional or business information may not be considered personal information where it relates to the performance of a function within a business, including:

  • name;
  • title;
  • function;
  • business address;
  • business email address;
  • business telephone number.

Information that is public by law may also be excluded from the definition of personal information.

5. SENSITIVE PERSONAL INFORMATION

Personal information is considered sensitive when, because of its nature or the context in which it is used or disclosed, it carries a high degree of reasonable expectation of privacy.

Sensitive information may include information concerning:

  • health;
  • financial circumstances;
  • intimate life;
  • biometric characteristics;
  • religious beliefs;
  • ethnic origin;
  • sexual orientation;
  • certain personal or relationship experiences.

Given the nature of the services provided by Groupe Amora inc., some information provided during an intake interview or support process may be sensitive.

We limit the collection of such information to what is reasonably necessary and apply protective measures proportionate to its sensitivity.

Where required by law, we obtain express consent before using or disclosing sensitive personal information.

6. PURPOSES OF COLLECTION AND USE

We collect and use personal information for specific purposes, including the following.

6.1 Responding to Requests

  • responding to an information request;
  • contacting an individual who completed a form;
  • scheduling a call or meeting;
  • conducting a preliminary assessment of eligibility for our services;
  • providing information about our packages or activities.

6.2 Providing Our Services

  • opening and managing a file;
  • preparing a profile;
  • organizing an interview;
  • conducting verifications;
  • searching for compatible candidates;
  • presenting profiles;
  • following up between individuals;
  • providing support, coaching, photography, or styling services;
  • managing pauses, changes, renewals, or file closures;
  • fulfilling contractual obligations.

6.3 Communicating With You

  • confirming an appointment;
  • sending an appointment reminder;
  • transmitting a document;
  • sending a confirmation;
  • conducting a service follow-up;
  • responding to a question;
  • communicating administrative information;
  • informing an individual of an activity or potential match;
  • sending commercial communications with the required consent.

6.4 Administering Operations

  • processing payments;
  • issuing invoices;
  • managing accounts;
  • maintaining accounting records;
  • processing refund requests;
  • managing supplier relationships;
  • fulfilling tax, legal, and administrative obligations.

6.5 Improving Our Services

  • measuring satisfaction;
  • assessing service quality;
  • training team members;
  • conducting quality-control reviews;
  • improving processes;
  • developing new services;
  • producing internal statistics.

When preparing internal reports or statistics, we favour the use of aggregated or de-identified information whenever possible.

6.6 Ensuring Security and Protecting Our Rights

  • preventing fraud;
  • confirming an individual’s identity;
  • protecting clients and personnel;
  • detecting unauthorized use;
  • maintaining information security;
  • documenting incidents;
  • enforcing a contract;
  • exercising or defending a right or claim;
  • fulfilling a legal obligation.

7. METHODS USED TO COLLECT INFORMATION

We may collect personal information:

  • directly from you;
  • by telephone;
  • through a form;
  • during a virtual or in-person meeting;
  • by email;
  • by SMS or text message;
  • through our website;
  • through our social media pages;
  • through our customer relationship management systems;
  • from an authorized supplier or partner;
  • from an individual whom you have authorized to communicate with us;
  • from public sources where permitted by law.

We take reasonable steps to collect only the information required for the specified purposes.

8. EMAIL AND SMS COMMUNICATIONS

Groupe Amora inc. may use an individual’s email address or mobile telephone number to send electronic communications.

These communications may be administrative, transactional, relationship-based, or commercial.

8.1 Administrative or Transactional Communications

We may send emails or SMS messages that are required to manage a request or service, including to:

  • confirm receipt of a form;
  • confirm, modify, or remind you of an appointment;
  • respond to a request;
  • provide information regarding a file;
  • provide follow-up requested by the individual;
  • confirm a transaction;
  • transmit an invoice or document;
  • communicate important information regarding an ongoing service;
  • inform an individual of a change affecting their file or contract.

These communications are generally connected with a request initiated by the individual, a contractual relationship, or the provision of a service.

8.2 Commercial Communications

With the consent required by law, Groupe Amora inc. may send commercial electronic communications regarding:

  • its services;
  • its packages;
  • promotions;
  • events;
  • activities;
  • new offerings;
  • special offers;
  • invitations to schedule an appointment;
  • follow-up communications with prospective clients;
  • reminders concerning an offer or information request.

Commercial electronic messages may be sent by email, SMS, or any other permitted electronic means.

8.3 Consent to Commercial Communications

Before sending a commercial electronic message, Groupe Amora inc. obtains express consent or ensures that it may rely on implied consent recognized by law.

Express consent may be obtained:

  • through a checkbox;
  • through a registration form;
  • verbally during a telephone call;
  • by email;
  • by SMS;
  • through a contract;
  • through a clear request made by the individual.

Where consent is given verbally, we may record the following in our files:

  • the date;
  • the time;
  • the method used;
  • the identity of the individual;
  • the nature of the consent obtained;
  • the name of the individual who obtained the consent.

Merely providing a telephone number or email address does not, on its own, automatically constitute unlimited consent to receive all commercial communications.

Where required, we retain evidence of consent or of the circumstances supporting the existence of implied consent.

8.4 Content of Messages

Commercial communications from Groupe Amora inc. clearly identify the company or enable the recipient to easily determine on whose behalf the message is being sent.

They also include a mechanism allowing the recipient to withdraw consent or unsubscribe.

8.5 Unsubscribing From SMS Messages

An individual who no longer wishes to receive commercial SMS messages may:

  • reply STOP;
  • reply ARRET or ARRÊT, where supported;
  • follow any other unsubscribe instruction included in the message;
  • contact Groupe Amora inc.;
  • email the Person Responsible for the Protection of Personal Information.

Standard messaging and data rates charged by the individual’s mobile service provider may apply to receiving or sending SMS messages.

Unsubscribing from commercial communications does not necessarily prevent us from sending administrative or transactional communications required to perform a contract, manage an appointment, or process an ongoing request.

8.6 Unsubscribing From Emails

An individual may unsubscribe from commercial emails:

  • by using the unsubscribe link included in the email;
  • by changing their communication preferences;
  • by contacting Groupe Amora inc. directly.

We process unsubscribe requests within the time limits prescribed by law.

8.7 Incorrect Number or Unauthorized Recipient

If an individual receives an SMS or email that was not intended for them, they are invited to inform us so that we can correct our records and discontinue communications where appropriate.

8.8 Frequency of Communications

The frequency of communications may vary depending on:

  • the nature of the request;
  • the status of the file;
  • expressed preferences;
  • the services used;
  • current activities or promotions.

We endeavour to limit the frequency of communications to what is reasonable in the circumstances.

9. TECHNOLOGY SERVICE PROVIDERS

Groupe Amora inc. uses technology service providers to support its activities.

These providers may offer services involving:

  • customer relationship management;
  • information hosting;
  • cloud storage;
  • email;
  • SMS messaging;
  • communication automation;
  • appointment scheduling;
  • contract management;
  • electronic signatures;
  • payment processing;
  • data analysis;
  • information security;
  • technical support.

In providing their services, certain providers may have access to or process personal information on our behalf.

We endeavour to limit the information disclosed to what is necessary to provide the service and to select providers that implement reasonable security and confidentiality measures.

Where required, our agreements with these providers address:

  • confidentiality;
  • use limited to authorized purposes;
  • security measures;
  • incident reporting;
  • retention and destruction of information;
  • cooperation in responding to requests from individuals;
  • prohibition against using information for unauthorized purposes.

10. DISCLOSURE OF INFORMATION TO THIRD PARTIES

Groupe Amora inc. does not disclose personal information to a third party without consent, except where permitted or required by law.

Information may be disclosed:

  • to a service provider acting on our behalf;
  • to a professional, including a lawyer, accountant, insurer, or advisor;
  • to a financial institution or payment processor;
  • to a governmental, administrative, or judicial authority;
  • to a law-enforcement agency;
  • to an individual authorized by the person concerned;
  • in connection with a business transaction permitted by law;
  • where necessary to prevent an act of violence or serious harm;
  • where necessary to exercise or defend a right.

Service providers that process information on our behalf are not authorized to use it for their own purposes, except where permitted by law or by a separate agreement with the individual concerned.

11. DISCLOSURE OR RETENTION OUTSIDE QUEBEC

Some service providers used by Groupe Amora inc. may operate servers or have personnel located outside Quebec or Canada.

As a result, certain personal information may be:

  • hosted outside Quebec;
  • stored in another province or country;
  • accessed by personnel located outside Quebec;
  • subject to the laws of the jurisdiction in which it is processed.

Before disclosing personal information outside Quebec, Groupe Amora inc. conducts a privacy impact assessment where required by law.

This assessment may consider:

  • the sensitivity of the information;
  • the purposes for which it will be used;
  • the safeguards in place;
  • the legal framework applicable in the relevant jurisdiction;
  • the contractual terms agreed upon with the provider.

The disclosure is made where we determine that the information will receive adequate protection in the circumstances.

12. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and other similar technologies.

A cookie is a small file stored on a visitor’s device when the visitor accesses a website.

Cookies may be used to:

  • support website functionality;
  • remember certain preferences;
  • facilitate navigation;
  • measure website traffic;
  • analyze website use;
  • improve the user experience;
  • measure the effectiveness of certain campaigns;
  • secure the website;
  • personalize certain content, where permitted.

12.1 Essential Cookies

Certain cookies are required for the operation, security, or accessibility of the website. Disabling them may prevent certain features from functioning properly.

12.2 Analytical and Advertising Cookies

Where required, non-essential cookies, including cookies used for analytical or advertising purposes, are activated according to the visitor’s expressed preferences.

12.3 Managing Preferences

Visitors may manage their preferences:

  • through the cookie-consent window;
  • through their browser settings;
  • through preference-management tools available on the website.

Disabling certain cookies may alter the browsing experience or limit certain features.

13. INFORMATION CONCERNING MINORS

The services provided by Groupe Amora inc. are intended for adults.

We do not intentionally seek to collect personal information concerning minors in connection with our matchmaking services.

Where information concerning a person under 14 years of age is collected in another context, the consent of the holder of parental authority or the legal guardian is required, unless otherwise provided by law.

If you believe that a minor has provided us with personal information without the required authorization, please contact the Person Responsible for the Protection of Personal Information.

14. EMPLOYEES AND APPLICANTS

When you apply for a position or are employed by Groupe Amora inc., we collect only the personal information reasonably necessary for:

  • evaluating the application;
  • the hiring process;
  • reference checks;
  • managing the employment relationship;
  • compensation;
  • training;
  • performance evaluation;
  • absence management;
  • compliance with our legal obligations.

Information is accessible only to individuals who require access in the course of their duties.

Applicants and employees may contact the Person Responsible with any questions regarding the management of their personal information.

15. CONSENT

When collecting personal information, we seek to obtain consent that is clear, free, informed, and given for specific purposes.

The request for consent is presented separately from other information where required by law.

The form of consent may vary depending on:

  • the sensitivity of the information;
  • the purposes involved;
  • the context of collection;
  • the individual’s reasonable expectations;
  • applicable legal requirements.

Consent may be express or, where permitted by law, implied.

We may use personal information without obtaining new consent where the use is consistent with the purposes for which the information was initially collected or where an exception provided by law applies.

16. WITHDRAWAL OF CONSENT

An individual may withdraw consent to the use or disclosure of their personal information, subject to applicable legal or contractual restrictions.

To withdraw consent, you may contact the Person Responsible for the Protection of Personal Information.

We will inform you of reasonably foreseeable consequences of the withdrawal where those consequences are significant.

Withdrawal of consent may result in:

  • discontinuation of certain communications;
  • an inability to maintain certain preferences;
  • limitations on certain services;
  • an inability to continue providing a service that requires the information concerned.

Withdrawal of consent does not invalidate uses or disclosures made before the withdrawal in accordance with the consent then in effect.

17. EMPLOYEE ACCESS TO INFORMATION

Access to personal information is limited to employees, representatives, and collaborators who reasonably require access to perform duties associated with their functions.

Access is granted according to the need-to-know principle.

Depending on the circumstances, we may use:

  • individual user accounts;
  • passwords;
  • access permissions;
  • authentication mechanisms;
  • logging measures;
  • internal confidentiality rules;
  • confidentiality undertakings;
  • training and reminders.

To obtain information about the categories of individuals who have access to your personal information, you may contact the Person Responsible.

18. RETENTION OF INFORMATION

We retain personal information only for the period required:

  • to fulfill the purposes for which it was collected;
  • to provide services;
  • to maintain administrative records;
  • to comply with legal obligations;
  • to manage a complaint or dispute;
  • to defend our rights;
  • to comply with applicable limitation periods.

Retention periods may vary according to the nature of the information, the relationship with the individual, and applicable legal requirements.

Certain information may be retained for a longer period where required as evidence of a transaction, to perform a contract, or to defend a claim.

To obtain information about the retention principles applicable to a specific category of information, you may contact the Person Responsible.

19. DESTRUCTION AND ANONYMIZATION

At the end of the applicable retention period, personal information is securely destroyed.

Depending on the storage medium, destruction may include:

  • shredding;
  • secure deletion;
  • account deletion;
  • data overwriting;
  • physical destruction of the storage medium;
  • use of a specialized service provider.

Where permitted by law, certain information may be anonymized rather than destroyed so that it may be used for serious and legitimate purposes.

Anonymization must be carried out in accordance with legal requirements and generally recognized best practices, so that it is no longer reasonably possible to directly or indirectly identify the individual.

De-identification of information does not necessarily constitute complete anonymization.

20. SECURITY MEASURES

Groupe Amora inc. implements reasonable administrative, physical, and technological security measures based on:

  • the sensitivity of the information;
  • the purposes for which it is used;
  • the quantity of information;
  • the storage medium;
  • the risks to which it is exposed.

These measures may include:

  • limiting access;
  • using passwords;
  • multifactor authentication, where available;
  • protecting devices;
  • data backups;
  • encryption offered by certain systems;
  • software updates;
  • firewalls and cybersecurity tools;
  • confidentiality undertakings;
  • staff training;
  • incident-management procedures;
  • secure destruction.

Despite the measures implemented, no technological system can guarantee absolute security.

Any person transmitting information over the Internet, by email, SMS, or another technological means should be aware that a residual risk remains.

21. CONFIDENTIALITY INCIDENTS

A confidentiality incident may include:

  • unauthorized access to personal information;
  • unauthorized use of personal information;
  • unauthorized disclosure of personal information;
  • loss of personal information;
  • any other breach affecting the protection of personal information.

When an incident occurs, Groupe Amora inc. takes reasonable measures to reduce the risk of harm and to prevent similar incidents from occurring.

We may:

  • secure the systems concerned;
  • suspend certain access rights;
  • change passwords;
  • communicate with a service provider;
  • investigate the circumstances;
  • document the incident;
  • notify affected individuals;
  • notify the Commission d’accès à l’information;
  • notify any other competent authority.

Where the incident presents a risk of serious harm, we notify the Commission d’accès à l’information and the individuals concerned in accordance with the law.

We maintain a register of confidentiality incidents in accordance with applicable requirements.

22. RIGHT OF ACCESS

Subject to the exceptions provided by law, an individual may request:

  • confirmation as to whether we hold personal information about them;
  • access to that information;
  • a copy of the information;
  • information regarding its use or disclosure.

Where the information is computerized, the individual may, in the circumstances provided by law, request that it be provided in a structured and commonly used technological format.

The request must be submitted in writing to the Person Responsible for the Protection of Personal Information.

We may request reasonable information to verify the identity of the applicant.

23. RIGHT TO CORRECTION

An individual may request correction of personal information where it is:

  • inaccurate;
  • incomplete;
  • ambiguous;
  • collected, used, disclosed, or retained contrary to law.

The individual may also request deletion of certain information where the conditions prescribed by law are met.

Where a correction is made, we notify, where required, the persons or organizations to which the information was disclosed or from which it was received.

24. RIGHT TO CEASE DISSEMINATION AND DE-INDEXING

In the circumstances provided by law, an individual may request:

  • cessation of the dissemination of personal information;
  • de-indexing of a hyperlink associated with their name;
  • re-indexing of a hyperlink providing access to information.

Each request is assessed according to the criteria prescribed by law, including:

  • the nature of the information;
  • its sensitivity;
  • the amount of time that has elapsed;
  • the public interest;
  • freedom of expression;
  • the harm suffered;
  • the public role of the individual concerned.

25. PROCESSING REQUESTS

Requests for access, correction, or the exercise of another right must be submitted in writing to the Person Responsible for the Protection of Personal Information.

The request must contain enough information to allow us to:

  • identify the individual;
  • understand the nature of the request;
  • locate the information concerned.

We may request proof of identity.

The Person Responsible may assist an individual who has difficulty formulating a request.

A written response is normally provided within 30 days after receipt of the request.

Where permitted by law, the deadline may be extended, and the individual will be notified.

26. FEES

Access to and correction of personal information are generally free of charge.

Reasonable fees may, however, be charged for:

  • transcription;
  • reproduction;
  • transmission;
  • preparation of specific copies.

Where fees apply, the individual will be informed in advance of the approximate amount.

27. REFUSAL OF A REQUEST

Where a request is refused in whole or in part, the Person Responsible informs the applicant of:

  • the reasons for the refusal;
  • the legal provision on which the refusal is based;
  • the available recourses;
  • the time limits within which those recourses may be exercised.

Upon request, the Person Responsible may assist the applicant in understanding the refusal.

28. COMPLAINT HANDLING

Any person who believes that Groupe Amora inc. has failed to respect their privacy rights may submit a complaint to the Person Responsible.

The complaint should ideally include:

  • the individual’s name and contact information;
  • a description of the situation;
  • relevant dates;
  • the individuals involved;
  • relevant documents;
  • the outcome being sought.

The complaint will be handled confidentially.

The Person Responsible may contact the complainant to obtain additional information or documents.

A written follow-up is normally provided within 30 days after all information required for the assessment has been received.

If additional time is required, the individual will be notified.

An individual may also file a complaint with the Commission d’accès à l’information du Québec.

29. LINKS TO EXTERNAL WEBSITES AND SOCIAL MEDIA

Our website, emails, or social media pages may contain links to websites or platforms operated by third parties.

Groupe Amora inc. is not responsible for the privacy practices of those third parties.

When an individual interacts with us through a social media platform, that platform may collect and use information in accordance with its own policies.

We recommend reviewing the privacy policies of the websites and platforms used.

30. CHANGES TO THIS POLICY

Groupe Amora inc. may amend this Policy to reflect:

  • changes in its practices;
  • new services;
  • technological developments;
  • legislative or regulatory changes;
  • recommendations from competent authorities.

The updated version will be published on our website together with the date of the most recent update.

Where a material change affects the use of personal information, we will take reasonable steps to inform the individuals concerned and obtain new consent where required.

31. APPROVAL AND PUBLICATION

This Policy is approved by the Person Responsible for the Protection of Personal Information at Groupe Amora inc.

It is published on the company’s website so that it is readily accessible to the individuals concerned.

32. CONTACT INFORMATION

Groupe Amora inc.
Head office — by appointment only
6000 de Rome Boulevard, Suite 300
Brossard, Quebec J4Y 0B6
Canada

Telephone: 514-656-8900
Toll-free: 1-844-656-8900
Website: amora-qc.com
Email for privacy-related matters: martin.arseneault@amora-qc.com

33. SUGGESTED SMS CONSENT LANGUAGE

The following language may be used next to an unchecked checkbox:

□ I agree to receive text messages from Groupe Amora inc. regarding my information request, available services, appointment scheduling, follow-ups, and promotions. I may withdraw my consent at any time by replying STOP. Standard messaging and data rates may apply.

Consent to receive commercial messages should not be presented as a mandatory condition for obtaining services where those messages are not required to provide the service.

34. SUGGESTED SMS WORDING

34.1 Message Following an Information Request

Groupe Amora: Thank you for your interest in our services. A member of our team will contact you shortly. To stop receiving promotional messages, reply STOP. Information: 514-656-8900.

34.2 Appointment Reminder

Groupe Amora: This is a reminder of your appointment scheduled for [date] at [time]. To modify or cancel your appointment, contact us at 514-656-8900.

34.3 Promotional Message

Groupe Amora: [Insert offer or promotion]. For more information, reply to this message or contact us at 514-656-8900. To unsubscribe, reply STOP.

35. CONSENT RECORDS

Groupe Amora inc. may retain the information required to demonstrate that consent was obtained, including:

  • the individual’s name;
  • their telephone number or email address;
  • the date and time consent was obtained;
  • the source of the consent;
  • the wording presented when consent was obtained;
  • the type of communications accepted;
  • evidence of the action taken;
  • the date consent was withdrawn;
  • the method used to withdraw consent.

This information may be retained for the period reasonably required to demonstrate Groupe Amora inc.’s compliance with its legal obligations.